What should you check?
Read the flagged text, event time and source app when available. Check whether you are seeing original text or a transcript. A contact name, chat name or message direction may be unavailable; a filename does not identify the sender.
Starting a conversation
You might say: I saw something that worried me and wanted to hear what happened from you. Let your child explain before drawing conclusions. Quotes, jokes and partial messages may look different in isolation.
Handling a false alert
If the context shows that the alert does not reflect a problem, use the feedback option available in the app. Share only necessary information with support and remove identifying details.
Screen time and location
These are separate from content alerts. Location and usage data depend on permissions and connectivity; check the update time. Old location or incomplete usage data cannot establish what is happening now.
Voice-message transcription: coming soon
The feature is still in internal testing. After the parent enables it and grants the required permissions, audio is transcribed on the device and the text is sent to the existing cloud safety analysis. This is not phone-call recording. Transcripts may contain errors and alerts may be delayed.
Frequently asked questions
Why is there no alert for every message?
The goal is to flag potentially concerning content. Detection is neither complete nor guaranteed.
Does all data stay on the phone?
No. The planned transcription processes audio on the device, but text goes to cloud analysis. See the privacy policy for details.
Can you always identify who sent a recording?
No. Sometimes only the filename and saved time are available. Context and a conversation with your child matter.
Set it up with your child and keep communication open.
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